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Home > Company > Policies

Animation Factory Policies

Animation Factory Policies in addition to creating useful and fun graphics, Animation Factory strives to provide the highest level of customer service and satisfaction. We want you to be happy with our services and comfortable ordering our products.

Here is a list of our policies and answers to common questions:

Payment & Order Options
We use only the best technology to protect your private information during an on-line order. If you do not feel comfortable ordering on line, please call 1-519-489-4694 or Toll Free 1-800-713-0398.

Animation Factory accepts Visa, MasterCard, American Express, and Discover credit cards. We will also accept bank drafts, money orders or personal checks. All items must be drawn in US dollars. We cannot process any payments made in any other currency.

Please mail payments via check or money order to:

Vital Imagery Ltd.
P.O. Box 312
Brussels, ON
N0G 1H0

We will accept purchase orders from government agencies, educational institutions and major corporations. Please contact our customer service to receive authorization for a purchase order.

Customer Service
E-mail support is available for questions, comments or concerns. Click here for our on-line contact form.

We provide telephone support Monday thru Friday from 9:00am to 5:00pm Eastern Standard Time for such items as lost passwords, account problems, renewals, and other general issues. 1-519-489-4694 or Toll Free 1-800-713-0398.

Your Privacy
Your privacy is important to us. Please read our corporate privacy policy.

Company Information
You can read more about our company here.

Vital Imagery Ltd.
61 Dunedin Dr.
Brussels, ON
N0G 1H0

24 hr. On-Line Ordering - Instant Access
Or call to speak with a representative:
1-519-489-4694 or Toll Free 1-800-713-0398
Phone Orders: 9am-5pm M-F EST.
Fax: 1-519-489-0598
Additional Contact Information

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